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FAQs

From choosing the right material to measuring your walls, installation, and shipping, you’ll find answers to our most frequently asked questions below. If there’s anything we haven’t covered, our team is always happy to help.

What to know before ordering

1. Choose the material that works best for your space

We offer three wallpaper materials, each with its own finish and installation method.

Our Texture Peel & Stick is a commercial-grade, self-adhesive wallpaper with a linen-textured finish. Simply remove the backing and apply each panel directly to a smooth, properly painted wall.

Our Traditional Unpasted and Canvas Traditional Unpasted wallpapers are installed with wallpaper paste. Traditional Unpasted offers a lightly textured take on a traditional 8oz wallpaper, while Canvas is our heaviest commercial-grade option with a durable canvas finish (20oz).

2. Everything is printed to order

Each wallpaper panel is made just for you. Once an order has entered production, we are unable to accept cancellations, returns, or exchanges.

Small variations can occur between separate print runs, so we always recommend ordering everything needed for your project at the same time. This allows your panels to be printed together for the most consistent match.

3. Order a sample

We strongly recommend viewing a sample before placing your full order. A sample allows you to see the colour in your own lighting, feel the material, and confirm that the scale works well in your space.

Colours can also appear differently from one screen to another, so a physical sample will always give you the most accurate representation!

4. Properly prepare your walls

Our wallpaper is designed for smooth, clean walls with a properly painted and fully cured finish. For the best results, we recommend installing it on walls with little to no surface texture.

Fresh paint must be allowed to cure for the full period recommended by the paint manufacturer before wallpaper is installed. Wallpaper may not adhere properly to heavily textured walls, brick, raw drywall, or other unfinished surfaces.

Proper preparation is important to help protect your wall when the wallpaper is eventually removed.

5. Measure your wall

Begin by measuring the full width and tallest height of your wall in inches.

For Texture Peel & Stick, divide the wall width by 25 inches. For either Traditional Unpasted material, divide the wall width by 24 inches. Always round up to the next whole number to determine how many panels you need.

Choose a panel height that is at least as tall as your wall, with a little extra for trimming during installation. You can also use the wallpaper calculator within each listing to confirm the quantity needed.

Custom heights are available, and our team is always happy to double-check your measurements before you order.

How is your wallpaper sold?

Our wallpaper is sold as individual, made-to-order panels rather than standard rolls. Each panel is printed to the height you select and installed vertically.

Our Texture Peel & Stick panels are 25" wide, while our Traditional Unpasted and Canvas Traditional Unpasted panels are 24" wide. Pricing is based on the material and panel height selected, and you can use the wallpaper calculator within each listing to determine how many panels you’ll need.

We recommend ordering all the wallpaper needed for your project at the same time so your panels are printed together for the most consistent colour match.

Is my wall the right fit?

Our wallpaper is designed for smooth, flat walls with little to no surface texture. Before installation, the wall should be properly painted and allowed to cure for the full recommended period. This step is important for strong adhesion and helps protect the wall when the wallpaper is eventually removed.

Read our full preparation and installation instructions here!

Is your wallpaper renter friendly?

Yes! Our Texture Peel & Stick is a durable, commercial-grade material, so proper wall preparation and careful removal are important.

Your wall should have a fully cured, painted finish to help protect the drywall beneath. When removing the wallpaper, peel it slowly while keeping it flat and close to the wall. Pulling it outward can place additional pressure on the paint and increase the risk of damage. You can also use a heat gun to help loosen the adhesive if you're not looking to reuse it!

Staying a while? Both traditional unpasted options can be removed in full strips when you're ready for a new look.

What types of wallpaper do you offer?

Choose the look and installation method you want. Read more about their differences here!

- Texture Peel and Stick is a commercially graded, self-adhesive wallpaper with a linen-textured finish.
- Traditional Unpasted is a classic alternative, offering a lightly textured finish for long-term residential installations.
- Canvas Traditional Unpasted is our heaviest commercial-grade material, with a rich canvas texture and added durability for busy homes and high-traffic spaces.

Can I order a wallpaper sample?

Yes! To order a sample, please select the material you wish to see! Then, select the 8x10 inch option. This is our sample size. If you have any custom requests, please leave us a note at checkout! This includes scale or colour change requests.

If no note is made, the original will be sent!

What are your processing times?

As our production is made to order, we typically ask for 3-7 business days to create our products.

If you’re working within a specific timeline, please let us know! We offer express options and will always try our best to accommodate when possible.

Express upgrades are given directly to our shipping partners and refers to transit time after your order is dispatched!

As we are a small business that makes everything to order, shipping times may vary depending on current order volume. Unfortunately, delays due to high volumes of orders or shipping are outside of our control. We apologize for any inconvenience this may cause. 

How do I measure my wall?

Please review the slides within our wallpaper listings to gain an understanding of how to measure your wall. For further assistance, please utilize our wallpaper calculator or our how to measure page. Please don't hesitate to reach out to us directly if you run into any issues. We are always here to help!

Can I customize my wallpaper?

Customize colour by leaving us a note at checkout to indicate your colour choice! Let us know if you'd like a preview before we print! If no note is made, the original colourway will be sent! Please see the colour chart within the listing to see our available colour options or send us a specific colour code to match! Due to differing screen settings across devices, colours previewed may differ slightly from actual colours of the wallpaper.

Customize size by reaching out for a custom order. Custom lengths and widths are available upon request. Please contact us for a quote! You can visit our customization page for a custom order.

Customize scale with a custom order. Can't find the design in the scale you need? Please get in touch through our customization page for a custom order!

Can I get my wallpaper sooner?

As we make everything to order, we typically ask for 3-7 days to create our products. We're happy to accommodate timeline requests. Please get in touch to let us know about your preferred schedule, and we'll do our best to make arrangements accordingly.
Kindly note that processing times may vary depending on our current order volume.

How can I get in touch?

Have a question? Email us at service@timberleaco.com and we're more than happy to help!

Return Policy

To combat waste within our industry, our production is proudly made to order! This means each and every order is made specially for you! As we make everything to order, all sales are final. No cancellations are accepted. Timberlea Interiors accepts returns and exchanges on damaged/defective products only. If your product was damaged during transport or if it has a manufacturing defect, kindly send us a photo of the shipping box or the defective product to service@timberleaco.com. We will be happy to help you!

Easy to install

Easy to clean

Easy to remove

3-7 day processing

Craftsmanship takes time. Please allow 3-7 days for us to create your order. Don't hesitate to contact us for timeline accommodations!

Samples

Try before you buy! Easily purchase wallpaper samples to see our materials and designs within your space and surroundings.

Sustainability

Our production is made to order. Meaning each order is made specially for you! Printing to order allows for zero waste and is one of our ways to help with sustainability within our industry.

Get in touch

Have any questions? We're here for you! Email us at service@timberleaco.com and we'll get back to you as soon as we can!


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