FAQs
Can I order a wallpaper sample?
Yes! To order a sample, please select the material you wish to see! Then, select the 8x10 inch option. This is our sample size. If you have any custom requests, please leave us a note at checkout! This includes scale or colour change requests.
If no note is made, the original will be sent!
What are your processing times?
As our production is made to order, we typically ask for 3-7 business days to create our products.
If you’re working within a specific timeline, please let us know! We offer express options and will always try our best to accommodate when possible.
Express upgrades are given directly to our shipping partners and refers to transit time after your order is dispatched!
As we are a small business that makes everything to order, shipping times may vary depending on current order volume. Unfortunately, delays due to high volumes of orders or shipping are outside of our control. We apologize for any inconvenience this may cause.
How do I measure my wall?
Please review the slides within our wallpaper listings to gain an understanding of how to measure your wall. For further assistance, please utilize our wallpaper calculator or our how to measure page. Please don't hesitate to reach out to us directly if you run into any issues. We are always here to help!
Can I customize my wallpaper?
Customize colour by leaving us a note at checkout to indicate your colour choice! Let us know if you'd like a preview before we print! If no note is made, the original colourway will be sent! Please see the colour chart within the listing to see our available colour options or send us a specific colour code to match! Due to differing screen settings across devices, colours previewed may differ slightly from actual colours of the wallpaper.
Customize size by reaching out for a custom order. Custom lengths and widths are available upon request. Please contact us for a quote! You can visit our customization page for a custom order.
Customize scale with a custom order. Can't find the design in the scale you need? Please get in touch through our customization page for a custom order!
What types of wallpaper do you offer?
Get the look you want. We offer three types of materials for your convenience! We have texture peel + stick, traditional unpasted, and canvas unpasted to choose from.
Read more about their differences here!
Is my wall the right fit?
Our wallpaper is intended for smooth, flat walls with little to no surface texture. Your wall should be properly painted and cured for the recommended curing period. This is essential to ensure your wall is properly prepped for a damage free removal.
Read more about our instructions here!
Can I get my wallpaper sooner?
As we make everything to order, we typically ask for 3-7 days to create our products. We're happy to accommodate timeline requests. Please get in touch to let us know about your preferred schedule, and we'll do our best to make arrangements accordingly.
Kindly note that processing times may vary depending on our current order volume.
How can I get in touch?
Have a question? Email us at service@timberleaco.com and we're more than happy to help!
Return Policy
To combat waste within our industry, our production is proudly made to order! This means each and every order is made specially for you! As we make everything to order, all sales are final. No cancellations are accepted. Timberlea Interiors accepts returns and exchanges on damaged/defective products only. If your product was damaged during transport or if it has a manufacturing defect, kindly send us a photo of the shipping box or the defective product to service@timberleaco.com. We will be happy to help you!
3-7 day processing
Craftsmanship takes time. Please allow 3-7 days for us to create your order. Don't hesitate to contact us for timeline accommodations!
Samples
Try before you buy! Easily purchase wallpaper samples to see our materials and designs within your space and surroundings.
Sustainability
Our production is made to order. Meaning each order is made specially for you! Printing to order allows for zero waste and is one of our ways to help with sustainability within our industry.
Get in touch
Have any questions? We're here for you! Email us at service@timberleaco.com and we'll get back to you as soon as we can!